When you need to make changes or reschedule your services, we appreciate up to 12 hours notice. In order to book an appointment, a credit card is required. If you cancel less than 12 hours in advance, you will be charged in full. If you no show, you will be charged in full. Due to the size of our Boutique and personalized service, cancellations and no shows greatly affect us. We appreciate your understanding and consideration.
Can I walk-in or do I need a reservation?
We love walk-ins, however, if you make a reservation, we can guarantee that you will be treated on time. As you can imagine, we’re very popular, so sometimes there are no times free for casual walk-ins.
Tell me about your late policy?
We pride ourselves on running on time. And we know there may be times when guests are running late. That's why we have our late policy. We do this so our Aestheticians, Nail Techs & RN can stay on schedule while offering a luxurious experience. If you are more than 10 minutes late for your reservation, at the 10-minute mark, you will be marked as a *no-show and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you.
*no shows - will be charged in full
Spa Finder, Spa Wish, Spa Wellness Policy
All of the above are to be redeemed for Spa Services, Nail Services, Waxing, Lash & Brow Tinting and Makeup Services.
You Can Not Use Towards Boutique Purchases, Purchasing Gift Cards, Lash Extensions, Clairvoyant Readings and Medical Spa Services.
You Can Not Use Towards Gratuities.
Gift Certificate use and refund policy
Your Gift Certificate must be presented at the time of service for redemption. Monetary Gift Certificates may be purchased for any dollar amount $25 up to $1000. Gift Certificates are not debit or credit cards and have no implied warranties. Derma Glow Spa is not responsible for lost, stolen, or damaged certificates or unauthorized use. Gift certificates are final sale items and therefore cannot be returned for exchange, credit, reimbursements or refunds. * We are not offering Gift Certificates for Massage Therapy at this time (10/2018). If one is issued online you will not be able to use towards massage but, you may use towards other services or products - no refunds will be given. Cards expire after 1 year.
Gift Certificates and Cancellations/No Show
When you call to schedule your appointment your gift certificate number is required at time of booking to hold the date & time... If you do not cancel within our 24 hour cancellation policy - more than 2 times or you do not show for your appointment your gift card will be reduced by $10. Due to the size of our Boutique and personalized service, cancellations and no shows greatly affect us. We appreciate your understanding and consideration.
Handbags, Jewelry, Accessories & Clothing are final sale. If merchandise is damaged & not used you have 7 days to return for store credit only, no cash or credit card refund. A gift card will be issued. Merchandise will be inspected upon day of return to verify product has not been used.
Gratuities are not included in the price of individual services or gift card.