When you need to make changes or reschedule your services, we appreciate up to 24 hours notice. In order to book an appointment, a credit card is required (even if you have a gift certificate). If you cancel less than 24 hours in advance, you will be charged a 75% cancellation fee. If you no show, you will be charged a 75% no show fee. Due to the size of our Boutique and personalized service, cancellations and no shows greatly affect us. We appreciate your understanding and consideration.
Can I walk-in or do I need a reservation?
We love walk-ins, however, if you make a reservation, we can guarantee that you will be treated on time. As you can imagine, we’re very popular, so sometimes there are no times free for casual walk-ins.
Tell me about your late policy?
We pride ourselves on running on time. And we know there may be times when guests are running late. That's why we have our late policy. We do this so our Aestheticians, Nail Techs & RN can stay on schedule while offering a luxurious experience. If you are more than 10 minutes late for your reservation, at the 10-minute mark, you will be marked as a *no-show (we will charge the 75% fee) and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you.
Derma Glow Gift Certificate Policy
If your Gift Certificate is coming up on Expiration, call us to extend. We will be happy to extend and book an appointment for you.
Gift Certificates can only be redeemed for Treatments, & Boutique Purchases. You can not purchase a Series or Package with a Gift Certificate.
Gift Certificate use and refund policy:
Your Gift Certificate must be presented at the time of service for redemption. Gift Certificates are not debit or credit cards and have no implied warranties. Derma Glow Spa is not responsible for lost, stolen, or damaged certificates or unauthorized use. Gift certificates are final sale items and therefore cannot be returned for exchange, credit, reimbursements or refunds. You can also not purchase another Gift Certificate with a Gift Certificate. Cards expire after 5 years.
Spa Finder, Spa Wish, Spa Wellness Policy
All of the above are to be redeemed for Spa Services, Nail Services, Waxing, Lash & Brow Tinting and Makeup Services.
You Can Not Use Towards Boutique Purchases, Purchasing Gift Cards, Lash Extensions, Clairvoyant Readings and Medical Spa Services.
You Can Not Use Towards Gratuities.