At Derma Glow, every appointment is thoughtfully reserved just for you. Our policies help us provide the best possible experience to each of our guests while respecting the time of our team.

We kindly ask for at least 24 hours’ notice for any cancellations or changes.
Appointments canceled with less than 24 hours’ notice will incur a 75% fee of the scheduled service.

Clients with multiple late cancellations or no-shows may be required to leave a non-refundable deposit to secure future appointments. This deposit will be applied toward the scheduled treatment.

A credit card is required to book any appointment, even if you plan to use a gift certificate as payment. This helps us uphold our cancellation policy and respect the time reserved for you.

If you arrive more than 10 minutes late, we’ll do our best to accommodate you within the remaining time of your appointment. Please note that service time may be shortened, and the full service fee will still apply.
If we’re unable to complete your service, we may need to reschedule all or part of your appointment for another date.

Gift certificates may be used toward services or products at Derma Glow. They must be presented at checkout and cannot be redeemed for cash or refunded. Please treat them like cash — lost or stolen certificates cannot be replaced. If a treatment is no longer available you can use the gift certificate as a dollar amount towards any other treatment or boutique purchase. You can not purchase a series or package with a gift certificate.

Your Gift Certificate must be presented at the time of service for redemption. Gift Certificates are not debit or credit cards and have no implied warranties (this means that if a treatment is no longer available you can use the Gift Certificate as a Dollar Amount towards any other treatment or boutique purchase - no refunds).

Derma Glow Spa is not responsible for lost, stolen, or damaged certificates or unauthorized use. Gift certificates are final sale items and therefore cannot be returned for exchange, credit, reimbursements or refunds.

Gift Certificates can only be redeemed for Treatments, & Boutique Purchases.

You can not purchase a Series or Package with a Gift Certificate.

Certificates expire after 9 years.

Can not be used for redemption of : Medical Aesthetics, Psychic Readings, or Massage Therapy Treatments. (However, once a massage therapist is available, gift certificates may be applied toward massage therapy services.)