COVID 19 Policy

As licensed professionals we have been trained to mitigate risks significantly through the use of proper infection control standards required by the state regulatory licensing rules and regulations.  In the professional beauty educational curriculum, students are taught the definition of Universal Precautions. Therefore, in this environment we are going to follow Universal Precautions and assume that everyone is COVID-19 positive and take all the precautions necessary to mitigate the risk of the spread while still performing a service.


Our staff, client's, as well as your families health and safety remains our first priority here at Derma Glow Spa and Boutique. Due to the outbreak of Covid-19, We at Derma Glow Spa and Boutique are taking all extra precautions, including monitoring the intake of our client's. We have ramped up our sanitation and disinfection procedures per recommended by CDC as well as our state officials. We are continuing to monitor the situation closely and will make any changes at any time as needed.

Some New & Some Old Policies

We are no longer accepting TIPS by credit card, please bring cash with you for tipping the girls. (Don't worry, we will remind you so that way you won't forget). 


The day before your appointment you will need to complete a short questionnaire and hold harmless waiver which will be emailed to you as part of your appointment confirmation. 


NEW MANDATE BY GOV CUOMO  

Governor Andrew M. Cuomo has announced new guidelines allowing out-of-state travelers to New York to “test out” of the mandatory 14-day quarantine. Travelers from states that are contiguous with New York will continue to be exempt from the travel advisory; however covered travelers must continue to fill out the Traveler Health Form. Essential workers will continue to be exempt as well. The new protocol is effective Wednesday, November 4. For any traveler to New York State from out of state, exempting the contiguous states, the new guidelines for travelers to test-out of the mandatory 14-day quarantine are: 


For travelers who were in another state for more than 24 hours, Travelers must obtain a test within three days of departure from that state, 

The traveler must, upon arrival in New York, quarantine for three days, on day 4 of their quarantine, the traveler must obtain another COVID test. If both tests comes back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test.

The travel guidelines require all New Yorkers, as well as those visiting from out of state, to take personal responsibility for compliance in the best interest of public health and safety.


These travel guidelines require all Clients, to take personal responsibility for compliance in the best interest of Derma Glow Employee & Guests health and safety.


Upon entry, you'll have your temperature checked with a touchless thermometer to make sure you don’t have a fever. 


Clients will be taken by appointment only.  


There will be No Walk-In(s) for appointments, and limiting walk-ins for the boutique for purchases.

  

We ask that you please walk in at the time of your appointment, if you arrive early please stay in your car till your appt start time.   If you are running 10 minutes late, we will have to reschedule your treatment. We will not be having a seating area at this time in the boutique and do not want anyone to risk unnecessary exposure.


We are asking all clients to please bring your own Mask as PPE.  NYS Requires you wear a mask from the time you enter the Spa + Boutique, the duration of your treatment & until you leave.  If you are not wearing a mask, we are going to have to reschedule your treatment(s). 


You will be instructed before any treatment to wash your hands for 20+ seconds.


Do not bring any friends or children with you to your appointment.


Consider leaving large bags in your car. Please only bring your essentials inside the Boutique.


No Animals will be allowed.


Until further notice, we will no longer be having a seating area.

Booking Appointments

Please be kind, patient & understanding when we are booking the appointment. We have to limit the amount of clients in the boutique until further notice.


When scheduling your appointment until further notice, we need to know if you'd like add ons treatments (ie: collagen eye pads, waxing, casmara mask, etc...)  we will not be able to accommodate any requests once your appointment starts.


All services will be scheduled with adequate time in between appointments to clean and disinfect. 


We will ask all clients to wait outside or in their cars until they are called in for their appointment. At this time we want to avoid multiple clients waiting in the boutique area.  

Cancellations

Please make sure you call us to cancel at least 12 hours prior to your appointment. 


If you cancel within 12 hours of your appointment or no-show, we will charge you for your appointment as per our late cancellation/no-show policy.


We will ask prior to your service if you have been sick or exposed to someone who is sick. If you have, services will be rescheduled. (listed above)

Distancing

It is acknowledged that social distancing recommendations of 6 feet cannot be met in the actual service itself. However, the following distancing measures will be instituted to reduce risk:


  1. Our Treatment Rooms are private and are able to be social distanced.

  2. Our Nail Room, we are able to accommodate 2 nail services at a time, we will be using social distancing protocols.

  3. Once your treatment is finished we will escort you to the front for check out.

  4. If you're looking to purchase a Gift Card, you can call ahead and we will have it packaged for you, you can also order online at your convenience.


Payments

Our credit card terminal has always been able to accept touchless payments, we ask that if you'd like you can enable payments through your phone (example apple wallet, etc...), no signature or pin will be required.  


We will also be asking if you'd like us to save your credit card information on our software so that way you don't have to take out your card.


*We're proud to be Level 1 PCI Compliant, the highest form of credit card security in the industry. To maintain this status and protect our customers' privacy, we encrypt all customer credit card data stored in our system. When your credit card is charged or stored in our account, we only see the last four digits of the card number." - Booker Software.


We are no longer accepting TIPS by credit card, please bring cash with you for tipping the girls. (Don't worry, we will remind you so that way you won't forget).

Some Things No Longer Allowed...

Some items that currently are common place in these environments will be removed or moved:



  • Public Water stations 

  • Magazines/ books / newspapers

  • Candy dishes

  • Product testers/samples.


Behind the scenes

We understand your concerns, so we have outdone ourselves in preparing our business for you! The safety of our staff and our clients is essential to us, so we have:


  • Cleaned and/or disinfected all surfaces and implements.

  • Laundered and/or disinfected all towels and linens.

  • Removed any non-essential items throughout our business.

  • Initiated contactless methods of scheduling and payment.

  • Acquired appropriate personal protective equipment to be used.

  • Discontinued the practice of hand shaking and other non-essential contact.

  • Re-trained our staff on essential infection control and hand hygiene practices.



We pride ourselves on our cleanliness, and our disinfection protocols.

You will notice a change with our own PPE.  All staff will be wearing Masks, Gloves, and dependent upon the treatment a face shield/eye protection.


Feel free to ask any of us at any time about all that we do to provide for your safety.


Please relax and enjoy your treatments, we can't wait to see you!

©2020 by Derma Glow Spa and Boutique.